TFPA Agent Training Center

Courses, job aids, and additional resources to help you navigate TFPA systems.

TFPA Agent Gateway

Computer-Based Training Modules

TitleResource TypeLink
Portal Registration: Registering as a New TFPA Agent Course LINK
Introduction and Setting Password Course LINK
Quoting a New Submission Course LINK
Activities and Servicing Policies Course LINK
Agency Administration Course LINK

Recorded Webinars

TitleResource TypeLink
Using the New System, Deployed October 2018 Video LINK
Migrated Renewals and Follow Up Training, April 2019 Video LINK

Job Aids & FAQs

TitleResource TypeLink
New Submissions
Job Aid LINK
Locating Agent Commission Statements
Job Aid LINK
Uploading Documents to a Policy
Job Aid LINK
Requalifying a Renewal in Agent Gateway Job Aid LINK
Mortgagee Changes in Agent Gateway Job Aid LINK
Mobile Home Submissions Job Aid LINK
Activities in Agent Gateway Job Aid LINK
Setting Passwords Job Aid LINK
Selecting Payment Options Job Aid LINK
Adding a User Job Aid LINK
Book of Business Transfer Job Aid LINK
Renewals Infographic LINK
Migrated Renewals and Follow Up Training Power Point LINK
Frequently Asked Questions (FAQs) Webpage LINK

Guides for Policyholders

TFPA E-Payments

TitleResource TypeLink
Making Payments in the TFPA Customer Payment Portal (Use for Auto Pay and payment plans) Job Aid Link
Making a One-Time Payment Job Aid Link