To report a claim and start the claims process, have your policy information available. You may file your claim online, by calling our 24-hour call center at 1-800-979-6440, or by contacting your agent.
Once you’ve reported your claim, a representative will contact you as soon as possible. If necessary, please make any temporary or minor repairs to protect your property from further damage. Remember to take photos of the damage, keep receipts and records of payment for any temporary repairs. Do not begin making permanent repairs until a TFPA-assigned adjuster or representative has contacted you and inspected your property.
To check the status of an existing claim or ask any other claims-related questions, call us at 1-800-979-6440 or request a claim status through our easy to use online Contact Us form.