To file a claim online, please choose one of the options below based on your policy number. You can also file a claim by calling 800-979-6440 or contacting your agent. Learn more about the TFPA claims process by visiting www.texasfairplan.org/claimscenter.
My policy begins with 01, 02, 04, or 06 (ex: TFPH02)
File your claim online with our simple intake form
Why are there two ways to file online?
We are improving the policyholder experience by implementing a new online claims management system called Claims Center, which lets users file a claim, check claim status, and upload photos and documents. Claims Center is being introduced in phases; effective October 22, 2018, policyholders whose policy begins with 07 (ex: TFPH07) are able to use the system. Additional policies will be eligible for Claims Center in the future.
What is Claims Center?
Claims Center is your 24-hour, online access to:
- File a new claim
- Check the status of your existing claim
- View and upload photos and documents
- View payment details
- Send messages to the team handling your claim
New users can register by visiting our New User Registration page to create a profile and password. At this time, only policyholders whose policy begins with 07 (ex: TFPH07) are able to use Claims Center.
If you have insurance policies with Texas FAIR Plan Association and Texas Windstorm Insurance Association, you can use Claims Center to file and manage claims with both.