Changes Coming Soon: Payment Service, Annual Limit Adjustments, Rates

Essential Info

  • On Monday, May 20: Electronic payments will start processing in real-time using a new payment system on the policyholder e-payments webpage.
  • On Saturday, June 1: An annual limit adjustment will be added to our policy renewal process.
  • On Thursday, August 1: TDI-approved rate changes for TFPA policies will take effect. Changes Coming Soon: Payment Service, Annual Limit Adjustments, Rates

Three changes are coming soon to the Texas FAIR Plan Association (TFPA).

1. New Digital Payment System: Monday, May 20
A new digital payment system, JPMorgan Digital Bill Payment powered by Paymentus, will be available on our TFPA policyholder e-payments webpage. The new system will offer the following features and benefits to policyholders, agents, and other authorized representatives:

  • Electronic payments made using the new system will post to policies and offers in real-time.
  • Agents can make payments on submitted transactions and will immediately see these payments in the Agent Gateway portal.
  • For policyholders who use the e-payment webpage, it will look a little different and be more user-friendly. They will still be able to make electronic payments, set up and manage auto pay, and view electronic payment history.

E-Payments Webpage Unavailable Beginning Friday, May 17
The TFPA policyholder e-payments webpage will be undergoing maintenance and unavailable from 12:01 a.m. on Friday, May 17, until 8:00 a.m. on Monday, May 20.

2. New Annual Limit Adjustments: Saturday, June 1
Last month, we shared that TFPA is adding an annual limit adjustment to the policy renewal process. This annual adjustment automatically increases a policy’s coverage limit at renewal by applying a building cost index factor in order to better reflect current construction costs. Limit increases due to the annual adjustment at renewal do not guarantee a property is adequately insured for its full replacement cost.

Agents will see this adjustment on policies in renewal status June 1, 2024, and after, for policy renewals with effective dates of August 1, 2024, and after. This new notice explaining the annual limit adjustments will be included in renewal policy packets mailed to policyholders.

3. Approved Rate Changes: Thursday, August 1
The Texas Department of Insurance (TDI) has approved the proposed rate changes for the TFPA
Homeowners, Dwelling, Condominium, and Tenant policies. The approved rates will apply to new business and renewals beginning August 1, 2024.

Region Homeowners Dwelling Condominium Tenant
Fire EC
Central North - Greater Dallas/Ft. Worth 10.0% 10.0% 10.0% 10.0% 10.0%
Central North - Remainder 10.0% 10.0% 10.0% 10.0% 1.7%
Central South 10.0% 10.0% 10.0% 10.0% 8.2%
North/Northwest 10.0% 10.0% 10.0% 10.0% 2.1%
Seacoast - Tier 1 10.0% 10.0% -10.0% 10.0% 4.1%
Seacoast - Tier 2 10.0% 10.0% 10.0% 10.0% 10.0%
Statewide Average 10.0% 10.0% 9.5% 10.0% 8.4%

If you have any questions, please contact Policy Services at or call (800) 979-6440. Our normal business hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.