Action Needed
Complete any open transactions and exit our systems by 12:00 p.m. (noon) on Friday, April 25
Affected Systems
New links will be available here on April 24
Time of System Outage
Friday, April 25 at 12:00 p.m. (noon) through Monday, April 28, at 8:00 a.m.
Things to Know
Agent and Policyholder systems are moving to the cloud. The move will begin at 12:00 p.m. (noon) on Friday, April 25. Our systems will be unavailable during the move. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28.
- New Domain Name: Our cloud systems will be hosted on the TWIA.org domain
- New Login Pages: Links will be provided on April 24
- Data: All current system data will be moved and available in the cloud
- Updated Look, Familiar Feel: Our cloud systems will have a refreshed look but a similar feel to your current portal.
Cloud Policyholder Claim Center Screen Image:
Payments
Payments that are due April 25, 26, and 27 can be submitted on the following Monday, April 28 with no additional fees or penalties.
Expiring Accounts
After the move, a limited number of older policyholder User Accounts will expire due to enhanced security requirements in our cloud systems. Impacted policyholders will need to register as a new user. They will still have access to current policies and claims.
Agent Portal accounts are not impacted.
Impacted policyholders will be notified by email and/or they will see the following message after logging into our cloud systems: 
Information for Agents
We are working to update the Agent Training materials with new images of the Agent Portal.
Cloud Agent Portal Screen Image:
