System Issues
We are aware that some users are experiencing issues with our new cloud systems. The following is a list of issues we are currently working to resolve:
- Portal pages loading slowly
- Some agents may need to reset their passwords
Systems that moved to the cloud
Date of Move
Friday, April 25 to Monday, April 28
Things to Know
Agent and Policyholder systems have moved to the cloud.
- New Domain Name: Our cloud systems will be hosted on the TWIA.org domain
- New Login Pages: Links will be provided on April 24
- Data: All current system data will be moved and available in the cloud
- Updated Look, Familiar Feel: Our cloud systems will have a refreshed look but a similar feel to your current portal.
Cloud Policyholder Claim Center Screen Image:
Payments
Payments that are due April 25, 26, and 27 can be submitted on the following Monday, April 28 with no additional fees or penalties.
Expiring Accounts
A limited number of older policyholder user accounts have expired due to enhanced security requirements in our cloud systems. Impacted policyholders will need to register as a new user. They will still have access to current policies and claims.
Agent Portal accounts are not impacted.
Impacted policyholders will be notified by email and/or they will see the following message after logging into our cloud systems: 
Learn more about expiring accounts.
Information for Agents
We are working to update the Agent Training materials with new images of the Agent Portal.
Cloud Agent Portal Screen Image:
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