We are experiencing some technical issues with our phone system and wanted to make you aware of the situation in case you are trying to call us.
Some agents are experiencing longer than normal wait times and dropped calls when they select an option from our phone directory. If you need to connect with an Agent Services representative, please call us directly at (800) 231-5360 or email firstname.lastname@example.org.
We are working to correct these issues as quickly as possible and expect a resolution early next week. We will let you know once this issue is fixed and thank you for your patience.