TFPA Preparations for Coronavirus

Texas FAIR Plan Association is closely monitoring the rapidly evolving COVID-19 Coronavirus situation. We are committed to continuing to serve Texas communities while taking steps to protect the safety and health of […]

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System Maintenance on TFPA Systems

Due to scheduled maintenance, the TFPA Agent Gateway and Claims Center will be unavailable Saturday, February 15, from approximately 9:00 a.m. to 5:00 p.m. Claim reporting will still be available through our […]

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Commissions Delayed Due To System Error

Due to a system error, some agent commissions were not issued as planned on Friday, February 7. We are working to fix the issue as quickly as possible and estimate the payments […]

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Phone Issues Fixed

Earlier this week we reported about technical issues affecting our phones. We are happy to report that the situation has been resolved. If you experience any issues trying to call us, please […]

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Experiencing Phone Issues

We are currently experiencing limited technical issues affecting calls to TFPA phones. Our call center is still available to process reported claims at (800) 979-6440. If you are an agent who needs […]

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Update: Experiencing Limited Phone Issues

We recently reported to the TFPA agent community about minor technical issues affecting our phone systems and want to provide an update. Early last week, we implemented a solution that appears to […]

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Experiencing limited phone issues

We are experiencing some technical issues with our phone system and wanted to make you aware of the situation in case you are trying to call us. Some agents are experiencing longer […]

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Changes to Insurance Code

Several laws passed during the 86th Legislative Session authorize changes to the insurance industry as a whole which includes the Texas FAIR Plan Association as well as Texas Windstorm Insurance Association. We […]

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Bringing back the renewals webinars for agents!

Are you a TFPA agent who has renewals coming up that have migrated to our new system? We have a webinar to help with that. The “TFPA Migrated Renewals into Agent Gateway […]

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Requalifying Renewals Migrate as of June 13

As of June 13, requalifying renewals that agents enter into the old system will migrate into Agent Gateway. In mid-April, the Association sent essential information regarding a new process impacting policy renewals […]

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TFPA Policy Renewal Changes Implemented

We continuously seek to identify enhancements in TFPA’s technology to better serve agents and policyholders. On Friday, April 12, our technical teams began the process of migrating policy renewals to our new […]

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TFPA Renewals Migrating to New System

To better serve TFPA agents and policyholders, we are continuing efforts to enhance our technology. Agents have been working in our new Agent Gateway Portal for new business since late October. Effective […]

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TFPA Continues to Protect Stakeholder Data

We take our responsibility to protect policyholder and agent information seriously. That is why we remind the agent community of our practice of securing emails that contain sensitive data. What agents need […]

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Recent TFPA System Update

We are continuously improving our systems so they may serve you and our policyholders better. The following update was recently implemented in Agent Gateway that affects our e-payments process: Offer Letters. An […]

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TFPA New System Implementation Check Up

Texas FAIR Plan Association’s new system has been live for three weeks. The implementation of the new system represents the culmination of a huge undertaking, but our commitment to improving doesn’t end […]

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TFPA is Protecting Stakeholder Data

We take our responsibility to protect policyholder and agent information seriously. That is why we will begin using secure emails on Monday, November 12. What agents need to know: Most emails you […]

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TFPA Email Security Data Protection Program – Secure Email Notice

We all have a role to perform in protecting business data and can agree it would be potentially dangerous if sensitive and private information were to fall into the wrong hands. Texas […]

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New TFPA Agent Gateway – Important Updates

Agents: Welcome to a better way to do business with TFPA—our new system is up and running! As with any change, this includes minor hiccups that we are working to resolve as […]

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New TFPA System is Here

TFPA is pleased to announce that our new and improved system went live in October 2018. Agents and policyholders will benefit from the user-friendliness of the system. Agents, please be aware: The […]

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