Claims Deadline Confusion and Harvey Updates

Friday, September 1

As of this afternoon, TFPA is accepting business in all counties.

Please note that applications submitted during the moratorium will be processed according to normal underwriting rules.

Thursday, August 31

Today at 4:00 P.M. TFPA lifted the moratorium on binding coverage for all counties except those listed below. We are once again processing applications. Please note that applications submitted during the moratorium will be processed according to normal underwriting rules.

Moratorium remains in effect for the following counties:
Brazoria
Chambers
Fort Bend
Galveston
Hardin
Harris
Jasper
Jefferson
Liberty
Montgomery
Newton
Orange
Sabine
Waller

Tuesday, August 29

We have become aware of several social media posts urging policyholders to file claims before September 1, 2017 because new legislation effective September 1 significantly affects the amount they will recover for their claim. It is our opinion that these social media posts overstate the impact of the new law on claims filed on or after September 1, 2017.

Two important facts to remember as you are assisting your clients:

  1. The law does not apply to TWIA.
  2. The law does apply to TFPA; however, the legislation does not change how a claim is filed or how an insurer will process your claim.

Learn more via TDI here.

Claims can be filed online by policyholders and agents alike at https://portal.twia.org/twia/pub/simpleFNOL?co=TFPA or by contacting 877-786-5665 (English) and 866-443-6738 (Spanish).

Saturday, August 26

Harvey arrived Friday night near Corpus Christi as a Category 4 storm with winds of 130 mph. According to the National Hurricane Center, it made a second landfall about three hours later and by dawn this morning the eye of the storm was moving at about 6 mph.

Friday, August 25

Hurricane Harvey is expected to make landfall Friday night or early Saturday morning along the Texas Gulf Coast. TFPA is prepared to help policyholders and agents affected by the storm.

TFPA knows many agents have been evacuated or closed their offices in anticipation of the storm. To further assist with post-storm recovery, we invite you to put TFPA’s website (texasfairplan.org/policyholders/claims-center/), 24-hour Claims Center phone numbers (English: 877-786-5665 and Spanish: 866-443-6738), and claim filing information on your out of office messages to help your clients file claims as quickly as possible after the storm.

Thursday, August 24

Texas FAIR Plan Association has determined that the storm known as Hurricane Harvey is a threat to coverage areas and has issued a moratorium on binding coverage, which impacts the entire state of Texas.

TFPA will not bind coverage for properties in the state until further notice. When Hurricane Harvey is no longer deemed a threat, we will send an bulletin and post here to let agents know that we are once again processing applications. Please note that applications submitted prior to the moratorium will be processed according to normal underwriting rules.

Wednesday, August 23

TFPA has activated our CAT Plan in response to the storm currently known as Tropical Depression Harvey. An important part of this effort has been making sure that all TFPA associates and leadership understand their responsibility in executing our plan and assisting policyholders and agents should the storm make landfall in Texas.

Yesterday and today, TFPA staff have been:

  • Continuously reviewing new information as it becomes available from the National Weather Service (NWS) and other public and private weather tracking entities
  •  Reviewing plans to ensure necessary actions are taken prior to landfall
  •  Communicating with vendors to ensure resources are in place, should they be required
  •  Coordinating with coastal Offices of Emergency Management

Tomorrow and beyond, we will continue to communicate important information to our agent community via Agent Bulletins and our website, as Tropical Depression Harvey and our preparations continue to develop.

As a reminder, TFPA’s General Manager may deem the storm a threat and elect to place a moratorium on all or part of coverage area, which means no coverage will be bound during that time. This can be decided by zip code, county, or the entire state.  If this happens, we will send a bulletin and post on our website to let agents know.

Comments are closed.