Help for Windows 10 users

We recently learned of issues agents were having when accessing the Texas FAIR Plan Agent Portal. The intent of this bulletin is to provide information and workaround options for impacted users.

The Windows update that was released on 6/14/16 caused users who installed Windows 10 to be unable to access the TFPA Agent Portal. Other websites and internet applications have been similarly affected, as it appears this is a known issue Microsoft is researching.

If you have installed Windows 10, the TFPA Agent Portal can be accessed by uninstalling the Security Update for Microsoft Windows (KB3163018). The issue may also be occurring for users with Windows 8/8.1.

Windows 7 is the version that is currently working best for the FAIR Plan Agent Portal. For users experiencing this issue, you may consider using a computer that has an earlier version of Windows.