Welcome to the TFPA Home Page!

The Texas FAIR Plan (FAIR Plan) was created by an act of the Texas Legislature (Chapter 2211, Tex. Ins. Code) for the purpose of providing basic residential property insurance to applicants who cannot secure coverage in the voluntary market.

As a market of last resort, coverage available through the FAIR Plan is not as comprehensive as coverage available through the voluntary market. The FAIR Plan does not compete with the private market and applicants must have two declinations from other insurers in order to obtain coverage with the FAIR Plan. Applicants are not eligible for coverage with the FAIR Plan if they have a current homeowners or other residential property policy, renewal offer, or a binding quote from an authorized insurance company.

Although the FAIR Plan is considered a market of last resort, applications submitted for coverage are subject to underwriting guidelines for characteristics of ownership, condition, occupancy, maintenance, and liability exposure. Properties owned/deeded in the name of a business (corporation, partnership, association, LLP, LLC, etc.) are not eligible for coverage with the FAIR Plan. Vacant/unoccupied properties are also not eligible for coverage with the FAIR Plan.

The Texas FAIR Plan Association (TFPA) does not sell policies directly to the public and does not have agents of its own. TFPA will accept an application for insurance from a properly licensed and authorized agent you choose to represent you in this process.

Please refer to the Available Coverages, Frequently Asked Questions, or Find an Authorized Agent links on this page for additional information. Agents must submit a request to the TFPA to be designated as authorized. Select Not Authorized Yet? to enroll. TFPA contact information is provided under the Contacts link above.

NEW: Claims Call Center

NEW: Commission Statements and Direct Deposit

NEW: Applicant Eligibility

TFPA Quarterly Exposures Report

TFPA Mailing Address for Policy Premium Payments

TFPA Claims Customer Care Survey

TFPA Claim Reporting Procedures: English | Espaņol

How to Report a Claim

For fastest service please call 800-979-6440 (and follow the prompts) to report your claim. Please have your policy number available and be ready to discuss the facts of the loss. Please provide a description of damages and an accurate date of loss. If reasonable and temporary repairs are necessary to prevent further damage to your property, please proceed and keep all related receipts. After you have filed your claim, you will be contacted by a TFPA Claims Examiner who will guide you through the claims process. A Field Adjuster representing TFPA will also contact you to schedule an inspection of the damages. Please be aware that the Field Adjuster will need to access the exterior and interior of your property to document any damages.

Policy/Quote System Guide
Claim/FNOL System Guide
Online Image Viewing System Guide
Replacement Cost/ MSB Interface - System Guide
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