Schedule of Upcoming System Maintenance

To ensure our systems remain in good condition and are best able to serve agents and their clients, we will now perform routine monthly maintenance on the third Saturday of each month. This is in addition to our ongoing scheduled maintenance which occurs one Wednesday evening per month.

To help agents plan their work calendars, we want to share our upcoming maintenance schedule for the remainder of the year. The TFPA Agent Gateway and Claims Center will be unavailable while work is underway.

TFPA Agent Gateway and Claims Center will be unavailable:

  • Saturday, October 19, 2019 from 9:00 a.m. to 1:00 p.m.
  • Wednesday, October 23, 2019 from 6:00 p.m. to 11:00 p.m.
  • Saturday, November 16, 2019 from 9:00 a.m. to 5:00 p.m.
  • Wednesday, November 20, 2019 from 6:00 p.m. to 11:00 p.m.
  • Wednesday, December 18, 2019 from 6:00 p.m. to 11:00 p.m.
  • Saturday, December 21, 2019 from 9:00 a.m. to 1:00 p.m.

This schedule is available on the TWIA website at www.twia.org/maintenance-schedule and is linked to on the TFPA Agents page under General Information.

Dates and times are subject to change. If you have any questions or concerns, please contact Agent Services at (800) 979-6440 or agentservices@twia.org.